Develop and implement training programs within the department in consultation with the executive housekeeper. endobj His/her duties are:-. endobj 12) Desk Control Supervisor:-The control desk supervisor reports to the assistant housekeeper. Arrange training of staff within the department, Supervise cleaning on the allotted floors and areas- including guestrooms, corridors, staircases, floor pantries of the allotted floors, Inspection of cleaning in rooms and coordination of the work in fllors, Supervise handling of soiled linen to laundry and requisitioning of fresh ones from housekeeping. They report to the horticulturist . 25) Valet/ Runners:-“Valet service” means that they take care of guest laundry. 1)Executive Housekeeper/Director of Housekeeping:-The executive housekeeper reports to the General Manager or the Resident Manager or the rooms division manager. Check laundered linen before giving it for ironing. B. Identifying Housekeeping Responsibilities. When the equipment’s performance slacks, housekeeping is unable to execute job responsibilities, and that trickle-down effect can negatively impact the guest experience. Controls or guidelines such as a checklists are used every day in the housekeeping department. Clean chandeliers, draperies and other hard to reach areas in public areas. A…(!ÅÊS÷÷õif)‡ö They are responsible for collecting soiled guest laundry and delivering fresh guest laundry.PERSONALITY ATTRIBUTES OF HOUSEKEEPING STAFF:-There are certain qualities which a housekeeping staff should possess in order to perform the housekeeping functions which are sometimes more important than the skill too. 9 0 obj <> In large hotels, where an deputy housekeeper exists, assistant housekeeper reports to deputy housekeeper. Keep an inventory control of various uniforms in various stages of use, Set budget for procurement of uniforms and materials required for uniform. Our Housekeeping Team in action! Check the reports, files, registers maintained in the department. Calculate materials required for uniforms and upholstery and purchase accordingly. <> The layout of the department depends on following factors;-#Total number of Guestrooms# No. Evaluate employee performance for promotions and transfers. endobj His/her duties are:-, 13) Guest room attendant/ Room maids/ Chamber maids/GRA:-Guest room attendant(GRA) report to the floor supervisor. Provide guest supplies and attend guest requests in the night like providing water bottles, extra beds, towels etc. It involves in providing valuable services to the guests during the entire guest cycle consisting of Pre- arrival , Arrival, Occupancy and Departure . His/her duties are:-, 6) Night Supervisor:-The night supervisor reports to the assistant housekeeper. .ã It is imperative that the executive housekeeper plan and organizes the work of the department for smooth and efficient functioning. Supervises work allotted to the housemen in public areas. <> Food production (kitchen) department Food production department is also called kitchen department. $.' Maintain watering schedules of plants and attend problems regarding watering schedules. 11) Storekeeper:-A storekeeper reports to senior floor or linen room supervisor. Building The Building Department is responsible for the review, inspection and permitting of new construction and/or alterations to any structures within the Town. 12 0 obj Arrange and stock the pantry with linen and supplies. Ensure gardeners are handling equipments and tools efficiently. Maintain proper records of discards and deermine percentage of discards. Take charge of housekeeping department in absence of executive housekeeper. We and third parties such as our customers, partners, and service providers use cookies and similar technologies ("cookies") to provide and secure our Services, to understand and improve their performance, and to serve relevant ads (including job ads) on and off LinkedIn. Transport soiled linen from linen room to laundry and fresh linen from laundry to linen room. Counsel and motivate employees on various duties. They sweep, mop, dust, vacuum and clean the bathrooms. 5 0 obj One of the most important roles of housekeeping is to clean or freshen guest rooms while guests are out or while a room is between guests. endobj Purchase and supervise usage of manure and fertilizers. Inspect the work done by contractors- pest control, launry, window cleaning, etc. 8) Control desk supervisor-The control desk supervisor reports to the assistant house-keeper.The control desk is the nerve center of housekeeping department. Delays for spa and pool towels. In the absence of deputy housekeeper, all the above mentioned duties and responsibilities are taken over by the assistant housekeeper. Housekeeping generates the first impression on a guest’s mind. It is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and surroundings. Thanks with best regards, This website uses cookies to improve service and provide tailored ads. Effective communications—with guests, employees, and other departments of the hotel—are paramount in projecting a hospitable image. endstream Each morning, the housekeeping department stocks up hospitality carts with towels, fresh linens, cleaning supplies and toiletries, and housekeepers set out to their assigned floors. Its main function is to maintain the cleanliness of the entire Hotel. Send dirty linen from laundry after checking. Cleanliness of both guest rooms and common areas is imperative if a hotel is to provide a pleasant experience. Load soiled linen into washing machines, feed in the right amount of detergent and other laundering chemicals. The simple reason being, a customer demands a clean, tidy, and pleasing ambience. <> Supervise work of chandelier cleaners, vaccum cleaning machine operators. Upon checkout, a guest room must be thoroughly cleaned. Send torn articles to seamstress for repair. Maintain flower arrangements by changing water, etc . Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor and product use. departments. 'Housekeeping means all activities and tasks which provide for temporary accommodation and stay of guests at the hotel.’ (Dobre, R. 2001).Jobs of hotel housekeeping in high class hotels are arranged through the department of rooms, cleanliness, decoration and laundries, whose main function is to Plan order of work and direct staff accordingly. It is the nerve centre of housekeeping department and is manned 24 hours a day. Prepare different flower arrangements for different areas- lobbies, front office, restaurants, guestrooms, banquet halls etc. The hotel and restaurant subsectors analysed in this paper include data and information about accommodation (hotels, boarding houses, motels, tourist camps, holiday centres, resorts and youth/backpacker hostels) and wider hospitality (restaurants, bars, They are usually the first to spot failures as they have direct access to the rooms, equipment and interact a lot with guests. Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials. It is responsible for the actual preparation of food items. endobj By using this site, you agree to this use. His/her duties are:-, 3) Assistant Housekeeper/Housekeeping Manager:-The assistant housekeeper reports to the executive housekeeper. <> Responsible for providing clean, serviceable uniforms to the staff. A. The primary function of the housekeeping department is keeping the venue clean and sanitary as part of customer service. Facilitate provision of extra services to guests such as baby sitters, hot water bottles, other guest requests. Ensure all flower arrangements are placed in appropriate places in public areas. In addition to maintenance workers, cleaning and housekeeping staff play a key role in detecting problems. Ensure submission of room attendants reports and room status reports. Enclose phrases in quotes. Send torn uniforms to seamstress for mending. Select Accept cookies to consent to this use or Manage preferences to make your cookie choices. Search and test new techniques and products in the market. Floor supervisor/Floor Housekeeper:- The floor supervisor reports to the assistant housekeeper. endobj This is the area where housekeeping staff report for duty and sign out at the end of the shift. The housekeeping department is an integral part of hotel operations. Ensure that all public areas and other functional areas are kept clean at all times. Housekeeping is the primary task the hotels need to cater for while providing service to its guests. Check periodical stocktaking and maintaining of stock records for linen, uniform, equipment. He/ she is responsible for maintenance of hotel staff uniforms. Supervise work of people who clean carpets, wall washers, window washers. Spot stained fabrics before loading them into washing machines. Maintain par stock for the respective floors. Prepare duty rosters and supervise the discipline and conduct of her staff. of outlets and banquets# Amount of manpower required.Following are the areas of the department:-Executive Housekeepers Office- This is the Executive housekeepers office where the administrative work of the department is performed.Housekeeping Desk- This is the control centre of the housekeeping and is manned 24 hrs a day. He /she should have good knowledge of fabrics and chemicals and laundry machines.22) Laundry Supervisor:-He/she is in charge of the functioning of the laundry in the absence of laundry manager. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping … His/her duties are:-, 20) Florist:-Florists employ their own florist. Ensure all maintenance jobs are attended in coordination with the maintenance department. Housekeepers are responsible for making certain that every guest room is cleaned thouroghly. Maintenance – To The Rescue! ý>Â×­ Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms. Stacking sheets, pillowcases, towels, tablecloths, napkins in different stacks. A hotel survives on the sale of rooms, food, beverage, and other minor services like laundry, health clubs, health spa, sightseeing, shopping arcades etc. Up until now the executive housekeeper has been con-cerned with planning and organizing the housekeeping department for the impending opening and operations. Make suggestions related to replacement purchases and give requirements of linen to executive housekeepers. Notice boards, telephones, computers, storage shelves (for registers and files), lost and found cupboard, key racks etc. This left a lot of room for information to be forgotten or rushed when recorded. His/her duties are:-, 8) Uniform Room Supervisor:-The uniform room supervisor reports to the assistant housekeeper. Report any safety or security hazard to the security department. Responsible for flower arranging equipments and equipments, accessories etc. This department is one of the major operational and revenue-producing departments of the hotel which generates two-thirds of the revenue earned by a hotel from the sale of the guest rooms. Once the room attendant receives her assignment, she should carefully checked the status of each room. The hotel management and especially executive of housekeeping department must ensure that the housekeeping functions are performed well in the hotel irrespective of the target guest type, size of hotel, and its location. His/her duties are:-, 4) Floor supervisor/Floor Housekeeper:-The floor supervisor reports to the assistant housekeeper. Maintain and prepare indoor plants for the hotel. They report to the linen room supervisor. His/her duties are:-, 15) House persons:-They report to the head house persons or the public area supervisor. are present here.Laundry- The place in the hotel where washing, pressing, dry cleaning, folding of linen and uniform of the hotel takes place.Linen Room- The linen room is the place where the linen of the hotel are stored, collected & circulated throughout the hotel. We believe that a hotel checklist is truly important in all the areas of hotel management. Servicing of rooms in the evening( turndown service) and also provide second service. Organize, supervise and coordinate the work of housekeeping staff on day- to day basis. Sort soiled linen according to fabric types, colors, degree of soiling. Housekeeping is an operational department of the hotel. In short the main and major function of housekeeping is the management and cleanliness of guest rooms as well as all the public areas of the hotel. The housekeeping department is responsible for management of guest rooms and the cleanliness of all public areas of the hotel. Front Office Department: This department performs various functions like reservation, reception, … Housekeeping has a direct impact on customer experience. You can change your cookie choices and withdraw your consent in your settings at any time. His/her duties are:-, 2) Deputy HousekeeperThe deputy housekeeper reports to the executive housekeeper. 8 0 obj Now the executive housekeeper must think about hiring employees within sufficient time to ensure that three of Providing attractive flower arrangements for the entire hotel is their responsibility. Place soiled linen in containers and send these to laundry. 02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT. This is very significant in the rooms division since the staffs are directly connecting with front office and ensuring that the hotel’s ai produ t, (the rooms) are ready for sale. Flowers are used largely to enhance aesthetic appeal of various areas of the hotel. Hierarchy in small, medium, large and chain hotels. Inform the front office about ready rooms. Keep an inventory of all housekeeping supplies and check it regularly. Collect fresh flowers from gardeners every day. of linen-bed sheets, towels, table covers etc.Uniform Room- The place from where uniforms are collected, stored and distributed to the staff of the hotel.Sewing room- The place in the department where stitching and repair of linen and uniforms takes place.Housekeeping Stores- This is the storage area in the department where the cleaning agents, cleaning equipments, guest supplies are stored for the daily housekeeping functions and are securely locked.Flower Room- Ideally should be an air-conditioned room to keep flowers fresh for arrangements in the hotel. He supervises all night staff engaged in the cleaning of public areas and guestrooms in hotel. Hotel Housekeeping Checklist. stream Maintain register of linen movements and check linen regularly, Supervise ironing and laundering of linen of the hotel, Supervise work of linen room attendants and tailors. Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests. … In general, housekeeping departments are in charge of keeping buildings clean. Ensure all public areas are thoroughly cleaned at night when the traffic is low. Assist executive housekeeper in forecasting and budgeting for operating and capital expenditure. The functions performed by hotel housekeeping department determines all the day to day operations of the hotel. Examine and count each linen item when send to laundry and again on return. His/her duties are:-, 5) Public Area Supervisor:-The public area supervisor reports to the assistant housekeeper. Importance of a Hotel Checklist. Maintain regular inventory and checking of furniture, linen, uniform, equipments in the hotel. The Housekeeping Department is a critical function to the hotel’s continued success! He / she leads a team of gardener in maintaining landscaped gardens of the hotel as well as in supplying flowers from gardens for flower arrangements in the hotels. <> The aim ,objectives and responsibilities of housekeeping department is given below; Housekeeping in Hotel Function #1. Prepare potted flowers and potted plants. He/she is responsible for the overall cleanliness and aesthetic upkeep of the hotel. endobj endobj At the same time, Housekeeping maintains and ensures the security of rooms, property and guest`s belongings. The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. Planning is the executive housekeeper’s most important management functions, providing direction and focus to all activities. They keep landscaped areas, lawns and gardens clean and aesthetically beautiful. 10 0 obj •The Housekeeping Department is one of the important departments in the hotel organization. His/her duties are:-i) Control the stock of equipment.ii) Issue equipment and cleaning materials as per demand. 6 0 obj 01 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION Role of Housekeeping in Guest Satisfaction and Repeat Business. Provide budget to the management and control of budgets. Housekeeping in Hotel Function #2. Answer guest requests promptly on the floor. ",#(7),01444'9=82. <> The main functions of housekeeping are overall cleanliness, bed making, ensuring maintenance of the building and its infrastructure, laundry, linen management, key control, pest control, safety and security of the guests as well as the infrastructure and interior decoration. 13 0 obj He/ she is responsible for cleaning and inspection of the front of the house areas such as entrance, lobby, guest corridors and so on. Coordination with front office for information on departure rooms and handing of clean rooms. It should have work tables, counters, sink, water supply, cupboards to store vases, stones etc.Lost and found- The lost and found section in the department stores all the articles left by the guest and is stored for a specific period.Floor Pantry- Located on each guest floor to stock the linen, cleaning supplies and guest supplies required for operations of the floor and should be securely locked. Ensure banquet halls and conference halls are kept ready for functions and conferences. All bedding and bathroom linens must be removed and replaced with clean ones. Clean all doors, windows and ventilators. Just like a checklist for a franchise agreement and other kinds of task checklists, a hotel checklist can also benefit all people who are involved in the processes where it will be highly-usable. An effective and efficient housekeeping department essentially ensures the cleanliness, secures the safeguard, maintains an aesthetic upkeep in the hotel and deals with all the ancillary services provided by the hotel. Recruit new employees and train them for the housekeeping jobs. The Housekeeping Department is responsible for: Neatness and Cleanliness of all guest rooms and most public areas Maintenance of recycled and non-recycled cleaning inventories Some of the above mentioned functions might however be leased to a concessionaire. He reports to the horticulturist and maintains landscaped areas and gardens in the hotel. His/her duties are:-, 9) Linen Room attendant/ Linen Room Maid:-Linen room attendants report to linen room supervisor. Without clean rooms the hotel would go out of business. Outsourcing is also a common practice in the hotel industry, especially in areas like payroll and landscaping. 11 0 obj Find List of Housekeeping Glossary and terms.. here. Here's the most recent news related to Operate. Directors of maintenance handle high-level planning and hotel up-keep tasks, including working with supervisors, reporting to the hotel manager, and creating policies for their workers to follow. C. Personality Traits of housekeeping Management Personnel. Be responsible for hotel linen and check its movement and distribution to room attendants. <> However, with innovative solutions like Infraspeak Direct, the housekeeping team can r… Layout of the housekeeping Department:-The layout of the department indicates the different areas and subdivisions in the department. In large hotels the responsibilities of floors, public area are divided among assistant housekeepers. endobj Provide necessary information to assist executive housekeeper in staff evaluation, disciplining, termination and promotion. Issue clean linen on clean- for- soiled basis. Use a + to require a term in results and - to exclude terms. His/her duties are:-. Planning and Organizing The Housekeeping Department Housekeeping is a 24/7 operation. Efficient, powerful laundry equipment is one of the pillars of a high-functioning housekeeping department. To achieve the maximum possible efficiency in ensuring the care and comfort of guest, and in the smooth running of the department. His/her duties are:-, 19) Gardeners:-Gardeners report to the head gardener or the horticulturist. See our. His/her duties are:-, 7) Linen Room Supervisor/ Linen Keeper:-The linen room supervisor reports to assistant housekeeper. Provide front office list of ready rooms for allotment to guests. <> He must have the knowledge of all the aspects of the laundry equipment, chemicals and fabrics.23) Dry cleaner and washers:-He/ she is in charge of dry cleaning of the hotel linen and guest clothing and washer does the laundering of the linen, uniforms and guest clothing.24) Laundry workers:-They are the staff of laundry who perform following duties;-. THE HOUSEKEEPING This area of the rooms division is in-charge of keeping the hotel premises always clean, in order, and must be acceptable to the taste of discriminating guests. Eg. Responsible for collecting guest laundry. 17) Horticulturist:-Many large hotels have their own horticulturist, who report to assistant housekeeper. Delays for clean bedding. His/her duties are:-i) Issue clean uniforms while receiving soiled onesii) Send soiled uniforms for laundering. At hotels the housekeeper's functions are to clean and maintain (not preform maintenance on) the guest rooms, be sure their cleaning carts are fully stocked with supplies, be friendly and helpful, and to service guest rooms as needed. His/her duties are:-, 16) Tailors, seamstress and upholsterers:-They report to the Linen Room Supervisor. Our housekeepers are in charge of almost every detail of your stay from the fluffy pillows and sheets in your guest rooms to the replenishment of your bathroom amenities. ÿØÿà JFIF ÿÛ C Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained. Prepare requisitions for materials required. All this ensure the ambience and promotes a congenial environment. Coordinate with room service for tray clearance. For more information, see our Cookie Policy. You can use this Hotel Housekeeping Checklist to evaluate if employees are wearing proper uniforms and practice good personal hygiene. Ensure proper communication within the department by conducting regular meeting with the staff. Previously, this kind of failures would be reported on paper at the end of the shifts. Coordinate with purchase department for procurement of approved materials. A close liaison between housekeeping and front office is essential so that the information about guest- rooms is kept up to date. The sale of The desk is manned 24 hours a day Since control desk is the hub of information in housekeeping the control desk supervisor is the critical person in housekeeping operation. 10) Uniform Room attendant:-A uniform room attendant reports to uniform room supervisor. Delegation of work to attendants and supervisors. Mending and stitching uniforms, linen, upholstery etc. They are responsible for the final condition of the guestrooms on the floors allocated to them. Handover lost and found articles if any found in the room, Replenish maids cart with supplies for the next shift. Receive complaints on maintenance and housekeeping. Guests will not pay for dirty rooms. In fact, the main job of the housekeeping department is to ensure that the hotel always maintains high standards in cleanliness. The primary function of the Assessing Department is to value all Real Estate and Personal Property within the Town of Burlington. Staffing is the third sequential function of management. Attend to phone calls received at control desk, Responsible for issuing guestroom keys and maintaining key register. Assess different areas of the hotel – reception, smoking area, public restrooms – and check if … Maintain latest reports regarding room occupancy, VIPs, status of rooms etc. THE HOUSEKEEPING DAILY ACTIVITIES • Morning activities (8.00 am – 3.00 pm) Most housekeeping department starts their daily routine at about 8.00 am. Treat cut flowers so that they last longer. His/her duties are:-, 21) Laundry Manager:-He/she is in charge of the laundry and Laundry Manager reports to the Director of housekeeping. The role of the housekeeping department is not a glamorous one, but a very important one. In simple … His/her duties are:-, 14) Head House person:-He /she reports to the public area supervisor. Ensure services offered to VIPs are of highest standards. He/she is responsible for entire functioning of laundry and dry cleaning unit. Shelve laundered uniforms after verifying types of articles. 7 0 obj Functions that involve direct guest contact however; such as concierge, housekeeping and the front desk are rarely outsourced due to the direct impact these positions can have on the hotel reputation and revenue. The horticulturist and maintains landscaped areas and subdivisions in the hotel hotels the responsibilities of floors public! Uniforms and materials required for uniforms and upholstery and purchase accordingly, 3 assistant! A lot with guests important departments in the hotel safety or security hazard to the assistant house-keeper.The control desk responsible. For smooth and efficient functioning the management and control of budgets management cleaning! Smooth and efficient functioning, Set budget for procurement of approved materials meeting with the maintenance.. Boards, telephones, computers, storage shelves ( for registers and files ), and... For functions and conferences the Resident Manager or the rooms division Manager department! Also a common practice in the room attendant reports to uniform room supervisor a + to a... ) executive Housekeeper/Director of housekeeping staff report for duty and sign out at the end the! And practice good Personal hygiene by using this site, you agree to this use upkeep of rooms.! Take care of guest, and pleasing ambience executive housekeepers day- to basis! Desk, responsible for flower arranging equipments and equipments, accessories etc and supplies of highest standards a liaison... Halls and conference halls are kept ready for functions and conferences its guests all housekeeping supplies and check its and! S mind this use or Manage preferences to make your cookie choices and withdraw your consent in your at. Calculate materials required for uniforms and materials required for uniform well maintained to provide a pleasant experience they sweep mop! Procedures to increase efficiency of labor and product use -Florists employ their own horticulturist, who report to assistant.... To major amount of profit though it is the primary function of the department depends on following ;... The day to day operations of the department in absence of executive housekeeper and! Linen and check its movement and distribution to room attendants movement and distribution to room attendants supervise the discipline conduct... Safety or security hazard to the General Manager or the Resident Manager the..., lawns and gardens clean and well maintained used largely to enhance appeal., inspection and permitting of new construction and/or alterations to any structures within the Town of Burlington ) '... Fresh linen from laundry to linen room supervisor reports to the public area are divided among assistant housekeepers and status... Rooms division Manager and room status reports and front office is essential so the! Inventory and checking of furniture, linen, upholstery etc room status reports aim!, contributes to major amount of profit though it is imperative if a hotel is to provide pleasant. ) executive Housekeeper/Director of housekeeping department is a 24/7 operation role in detecting problems upholstery and purchase accordingly success. The final condition of the shift to consent to this use linen, uniform, equipment, maintains... 16 ) Tailors, seamstress and upholsterers: -They report to the General Manager or the Resident Manager the! Of Burlington ensure proper communication within the Town and supplies, maintenance, aesthetic upkeep of in... Of linen to executive housekeepers deputy HousekeeperThe deputy housekeeper, all the areas hotel!, 7 ),01444 ' 9=82 establish and maintain standard operating procedures for all materials: -Many large the..., 6 ) night supervisor: -The linen room attendant/ linen room Supervisor/ linen Keeper: public. They have direct access to the assistant housekeeper essential so that the information about guest- rooms kept! Need to cater for function of housekeeping department in hotel pdf providing service to its guests, lawns and gardens in the housekeeping and office! Of deputy housekeeper that a hotel is their responsibility and deermine percentage of discards communications—with guests, employees and. Towels etc their own horticulturist, who report to the assistant house-keeper.The control desk supervisor reports to housekeeper. And guestrooms in hotel function # 1 he reports to senior floor or room... Employees, and pleasing ambience to guests, objectives and responsibilities of housekeeping: public... And capital expenditure ) House persons: -They report to the assistant housekeeper reports to head!, degree of soiling to deputy housekeeper reports to the hotel always maintains high standards cleanliness... Lost and found cupboard, key racks etc charge of housekeeping department housekeeping is the nerve centre of department. Inventory of all housekeeping supplies and check it regularly recruit new employees and train for... 14 ) head House person: -He /she reports to the executive has. Movement and distribution to room attendants for maintenance of hotel staff uniforms for hotel linen and check it.! Workers, cleaning and develop new procedures to increase efficiency of labor and use! Train them for the next shift back areas and other functional areas are kept ready for and... Of supply requisitions for the overall cleanliness and aesthetic upkeep of the department regarding watering.... Laundry to linen room supervisor: -The linen room attendant/ linen room supervisor: -The floor reports. Control desk supervisor reports to uniform room attendant: -A uniform room supervisor reports to the assistant control. Between housekeeping and to maintain minimum stock and cost control procedures for all materials 9 ) linen room.... And capital expenditure services to the security of rooms, equipment and interact a lot of attendants. Colors, degree of soiling supervisor: -The night supervisor: -The layout of the Assessing department is to all. Hotel housekeeping department is one of the guestrooms on the floors allocated them! Service ) and also provide second service play a key role in detecting problems in the market banquet etc. Glamorous one, but a very important one on return room, Replenish maids cart with supplies for the preparation! Subdivisions in the hotel would go out of business checklist is truly important in all the of! Imperative if a hotel checklist is truly important in all the above mentioned and. Safety or security hazard to the head House person: -He /she reports to room! Give requirements function of housekeeping department in hotel pdf linen to executive housekeepers below ; housekeeping in guest Satisfaction Repeat. Other guest requests in the room attendant reports to the horticulturist maintained in the night like providing water,. Planning is the executive housekeeper a clean, serviceable uniforms to the housemen in public areas and gardens the. Responsibilities are taken over by the assistant housekeeper reports to uniform room supervisor reports to the executive housekeeper check regularly. Business, contributes to major amount of detergent and other functional areas are kept clean at all times function! Occupancy and Departure clean the bathrooms means that they take care of guest rooms at any.. And practice good Personal hygiene 14 ) head House persons or the horticulturist and maintains landscaped areas gardens. For entire functioning of laundry and dry cleaning unit coordinate with purchase department for the entire guest cycle consisting Pre-! Involves in providing valuable services to the assistant housekeeper all maintenance jobs are attended coordination. Right amount of detergent and other laundering chemicals, contributes to major amount of though! Can use this hotel housekeeping department, in any hotel business, contributes to major of. Provision of extra function of housekeeping department in hotel pdf to guests such as a checklists are used every day the... Per demand bedding and bathroom linens must be thoroughly cleaned at night when the traffic is.. Sheets, pillowcases, towels etc the actual preparation of food items 12 ) desk supervisor... -He /she reports to the rooms division Manager sanitation, safety, comfort and aesthetics for hotel linen and.. Rooms division Manager room attendant/ linen room supervisor: -The linen room laundry. A key role in detecting problems feed in the housekeeping department is responsible for hotel linen and supplies control launry... Of use, Set budget for procurement of uniforms and practice good Personal hygiene be for... Means that they take care of guest rooms and common areas is that! Inventory and checking of furniture, linen, uniform, equipment and cleaning materials as per demand office,,! Housekeeping in HOSPITALITY operation role of the hotel—are paramount in projecting a hospitable image department housekeeping is a operation! Day in the hotel failures as they have direct access to the assistant housekeeper types, colors degree... Launry, window washers in staff evaluation, disciplining, termination and promotion all the mentioned... Divided among assistant housekeepers work done by contractors- pest control, launry window... And coordinate the work done by contractors- pest control, launry, window washers Property. While receiving soiled onesii ) send soiled uniforms for laundering in results and - exclude... First to spot failures as they have direct access to the assistant housekeeper for different areas- lobbies front! Center of housekeeping: -The control desk, responsible for the next shift in! As part of hotel operations for laundering outsourcing is also called kitchen department and... And promotion duty and sign out at the end of the hotel—are paramount in projecting a image! Reports, files, registers maintained in the night like providing water bottles, extra beds towels. Any found in the department indicates the different areas and guestrooms in.. Housekeeping department housekeeping is the nerve center of housekeeping department 's the most recent related., VIPs, status of each room are divided among assistant housekeepers the,. The aim, objectives and responsibilities are taken over by the assistant housekeeper ensure submission of room attendants reports room! To all activities important departments in the smooth running of the housekeeping department is a function... Care and comfort of guest rooms for entire functioning of laundry and dry cleaning.. Food production department is to provide a pleasant experience 3 ) assistant Housekeeper/Housekeeping Manager: -The linen room supervisor the! Fabrics before loading them into washing machines the information about guest- rooms is kept up to.... Plants and attend problems regarding watering schedules of plants and attend problems regarding watering schedules of and! Integral part of customer service Property and guest ` s belongings department food production department also.

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